Running Your Business
Articles on Business Management


Articles:
3 Tips
for Hiring the Right People, and 2 Traps To Avoid
One of the most costly mistakes for small business owners is making a bad hiring
decision.
What
Employers Need to Know About Background Checks
When hiring someone into your company, you vet them for their experience and
ability to present themselves professionally.
Using Subcontractors - the Dos and Don'ts
for IT Consulting Firms
It is a good idea to get together a team of subcontractors BEFORE you need them,
with different skills.
Job Applicant Tracking is Important for Small
Businesses
For large corporations, job applicant tracking software isn't an option, it's a
necessity. With hundreds and sometimes thousands of candidates a year submitting
resumes and looking for positions, the folder and file cabinet record keeping
system that worked for your predecessors just doesn't cut it anymore.
Computer Service Business
Management: Delegating Responsibility
Effective management of a computer service business is incredibly important, and
the ability to delegate responsibility is a critical skill for any manager.
How to Acquire New Computer Maintenance Contracts
The IT business is usually run on one of three pricing models, hourly, pre-paid
blocks and computer maintenance contracts.
The 8 C's Of Small Business Management
It's an unfortunate fact of
commercial life that the world of business does not have a unifying theory of
everything.
Computer Repair Services Advice For Smarter
Technical Staffing
If you are like many other
computer repair services business owners, you probably feel challenged when
trying to provide high-level technical services and run your business ...
Computer Service Company Profit Secrets
If you manage a computer
service company and you're trying to grow your company's profits, you need to
learn how to focus on your bottom line.
The Right Skills for Managing
Your Small Business
Maintaining good cash flow
is vital for any small businesses. To really understand its role, think of cash
on hand as a small business' vital fluids- the more cash on hand it has, the
more 'liquid' a small business becomes.
Small Business Management
Business is an act of buying
and selling goods and services. While small business management is the act of
organizing and controlling business resources in order to accomplish a
particular goals and objectives.
Computer Service Business: Resources for
Recruiting Personnel
You will need to recruit
computer service business personnel not only at the start of a business but
continuously after that.
Small Business Insurance Comparisons Which Will Help You Determine The
Appropriate Coverage Needed
Running a small business
without proper insurance is like bungee jumping without a bungee cord. There are
so many types of insurance coverage; it may be hard to decide what the right
type is for you.
Information Technology Service Tips For
Subcontracting and Partnering
Are you
trying to build your Information Technology service company? Sometimes in order
to provide complete, fully-integrated, end-to-end solutions to your valued
clients, you have to rely on subcontracting and partnering.
A Guide For Small Business Owners On Hiring And
Managing Staff
Hiring and managing staff in
a small business can be a tricky affair. One must do so with care as employees
tend to have a big impact on the performance, culture and whether it succeeds or
fails.
IT Maintenance Contracts Create Win-Win
Partnerships With Your Clients
Many small business computer
consultants don't understand how critical IT maintenance contracts are to
long-term business success.
IT Service Contracts:
Essential Recurring Revenue
Professional companies need
consultants that offer IT service contracts, not simply those that handle
emergencies on an as-needed basis.
The Importance of Business Law
A business is started not to
fail but to succeed.
3 Tips
for Hiring the Right People, and 2 Traps To Avoid
By
Deborah Walker
One of the most costly
mistakes for small business owners is making a bad hiring decision. Losing the
money spent on recruiting, the time to interview the candidates, and the time
and cost spent on employee training are a few of the major profit-squeezers that
result from hiring mistakes.
Some entrepreneurs attempt
to reduce risk by hiring family or friends-which in most cases proves to be the
worst hiring mistake of all. It is difficult for most people to accept the
relationship transition from family member to employee. Most often, those
friendships will end in resentment and disappointment. When a veteran small
business owner tells you, "Never hire family!" you can bet he's learned the hard
way.
With a little skill and
guidance, small business owners can learn much about potential candidates by
understanding resumes. When reading resumes, there are three great things to
look for-and two traps to watch out for.
When reading a resume, the
three things to look for are:
1. Industry experience
You'll make shortcuts in new
employee training if your new hire has previous experience in your industry. You
will see a faster return on investment with your new employee when he or she
already understands what your customers want. Prior industry experience also
means he or she may have a business following that will result in added revenue
for your business.
2. Transferable skills
Very often transferable
skills are as critical as industry experience. Skills such as customer service,
problem solving, sales and/or crisis management are valuable in almost every
industry. Before interviewing candidates, make sure you understand the five most
important transferable skills needed for the position you are hiring. Keep those
skills in mind when reviewing resumes. Candidates whose resumes showcase those
skills should be considered whether they have industry experience or not. An
industry can be learned, but great customer service or superb selling skills can
only be acquired with time and experience.
3. Accomplishments
When reading through
resumes, look for applicants who write about their accomplishments. These are
candidates who understand the bottom-line initiatives of an organization. A
resume that mentions saving time, cutting costs, and solving customer disputes
represents someone who can handle your problems as well.
On the flip side, when
reading resumes watch out for these two traps:
1. Unstable work history
Pay attention to the dates
on a resume. While the life expectancy of a job isn't what it was a generation
ago, a string of short-term positions should be a concern. Candidates with too
many jobs in too short of a time usually have excuses for all of them-sometimes
even great excuses. But good excuses aren't the same thing as good reasons. If
you see a consistent pattern of instability, beware! This may be a candidate who
(1) doesn't get along with authority; (2) loses interest in his job after time;
or (3) is just plain inept. Beware also of unexplained gaps in employment, which
may indicate even more serious problems.
2. Unfocused career path
While it's quite normal for
one's career path to shift, candidates whose resumes show opposing career
directions may indicate uncertainty about their career path. Look out for
candidates who have held contrasting positions like "sales" and "accounting," or
"account manager" and "librarian." This may be a candidate who doesn't know what
he wants in his career. After working for you as customer service rep, he may
decide he really wants to be a dog groomer!
With practice you'll gain
expertise at reading between the lines of a resume. Remember the three great
things to look for and the two traps to avoid, and you'll save yourself valuable
time, money and effort in hiring new employees.
About the Author:
Deborah Walker, Small
Business Coach helps entrepreneurs navigate the hiring maze with tips and
suggestions on how to recruit, interview and hire the best employees. Her
veteran experience as a former executive recruiter gives her the unique
perspective to help you avoid the pitfalls of bad hiring decisions. Learn how
Deborah can help your business at:
http://www.RevenueQueen.com
Article Source:
uPublish.info
<TOP>
What
Employers Need to Know About Background Checks
By
Anna Mathieu, Marketing
When hiring someone into
your company, you vet them for their experience and ability to present
themselves professionally. You verify their expertise and skills first by
absorbing their resume and then getting acquainted in one or more interviews.
Most hiring managers have a good sense of people and can feel pretty confident
about the personal qualities, skill set and cultural fit to the company.
Nonetheless, taking someone at face value can be risky. A background check
should be a policy routine; and all offers made by the company should be
contingent on passing a background check.
Cost of Hiring
A background check is
crucial for many reasons. The cost of recruiting and hiring a new person is
expensive; estimates range at 1.5 to 5 times the annual salary. Think of the
staff time involved, the recruiting fees or internal HR department costs,
advertising, travel and relocation expenses, training costs and time. These are
pretty standard costs, but they are often not calculated out.
If you hire the wrong
person, you will have to start again and you will potentially face additional
costs such as legal fees, severance pay, and loss of intellectual property.
Having to separate yourself from a bad hire may cause the company to miss
deadlines, cause unnecessary distractions, lower productivity, lost sales
opportunities, and generally disrupt business. A bad hire risks damaging the
morale of current staff, clients and other stakeholders.
Negligent Hiring
In a worst case scenario,
you may face a lawsuit for "negligent hiring". Neglecting to verify person's
history to rule out theft or embezzlement; drug or alcohol use; falsification of
licenses; employment history; and educational certifications can be perilous. If
a third party is injured in some way by your employee and brings a case against
you for violating the "duty of care" in hiring, you face escalating legal and
human costs, not to mention legal liability.
What's in a background
check?
Not all background checks
are the same; there are various types of background checks. What you need will
depend on the company and the position. Background checks may include: a credit
check, a criminal background check, a reference check, and independent
verification of employment or education. Credit and criminal background checks
should be done by a third party vendor. Reference checks and independent
verification can be done internally or by a third party.
Credit and Criminal
Background Checks
The Fair Credit Reporting
Act governs credit and criminal background data whether you do it yourself or
through a third party vendor. The FCRA requires advanced notification to the
applicant and specific documented authorization; employing a stand-alone
document acknowledging and authorizing the check is highly recommended.
You should have a credit
check only where relevant to the job or company. A financial services company
may employ them widely due to the nature of the business. Certain roles require
the handling of money, client's financial information, or the company's
finances, so a credit check is relevant.
Performing a criminal check
will also depend on the job description and the company. Certainly you would
check the driving record of an employee who will be driving for the company.
Investigating the criminal background of a property manager or care giver who
enters client's homes is relevant. Checking for theft or violent crimes to
ensure the safety of the workplace and clients is considered a "duty of care" in
hiring. If you are sued by a third party because of the action of an employee,
and there is something in the employee's past that was easily discoverable
through a simple background check, you risk losing a suit of "negligent hiring".
This has also been applied to the hiring of independent contractors.
All information contained in
a credit or criminal background check may not be material, for example you
should seek to obtain only the last 7 years of data, and you should exclude
history of bankruptcy or a single incident of wage garnishment. Determine and
specify what data is actually provided to you by your vendor in advance.
The Equal Employment
Opportunity Commission (EEOC) advises that you only look at convictions, not
arrests, and only convictions that are relevant to the job description. The EEOC
provides guidelines on their website.
The FCRA governs the use of
the credit report. If there is negative data that comes back, and you choose to
take "adverse action" (i.e. choose to pass on their candidacy) on the basis of
this negative data, you have some procedural steps you must assure. You must
provide the applicant with a copy of the consumer report to the applicant. It is
recommended that the contact information for the credit reporting agency used be
provided along with a copy of the "Summary of Your Rights" document from the
Federal Trade Commission. You must also notify the applicant/employee that they
have the right to contest the accuracy of the report, and provide a period of
time in which the applicant can challenge the report data. The hiring process
must be suspended during this time. As this is inconvenient, it would be wise to
have a policy in place and consistently apply it.
Reference Checks and
Independent Verification
Checking references should
always be done. It is a good idea to obtain contact information independently,
i.e. look up the number in the phone book, do a search on the internet, call the
company and ask for the reference. When confirming a reference, there is a duty
of honesty. This does not mean that a reference giver is obliged to disclose
negative information, but they are not allowed to misrepresent an employee's
work history either.
Independent verification of
jobs or education can be quite simple. An internet search may show the list of
graduating degree holders in a given year, or a call to the school can confirm
that a specific degree was awarded.
Applications should include
questions. If there is negative data in the background check and the applicant
lied on the application, then the adverse decision is based on the misleading
answer or dishonesty of the applicant and not the actual negative data.
Legislation
Federal and State
legislation on background checks changes. Currently, only Hawaii, Illinois,
Oregon, and Washington have laws limiting or prohibiting credit checks by
employers. However 18 states have proposed legislation on the use of credit
report data of job applicants and employees for employment screening background
checks.
A proposed bill HR 3149
would alter the rules. The bill has been opposed by various industry groups but
it is co-signed by 56 representatives. You can follow the status of HR 3149 at
govtrack.us
Links:
Federal Trade Commission
"Summary of Your Rights"
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre35.pdf
Equal Employment Opportunity
Commission
http://www.eeoc.gov/.
HR 3149 status on
govtrack.us
http://www.govtrack.us/congress/bill.xpd?bill=h111-3149
18 US States Consider
Legislation to Limit Credit Checks for Employment Screening Background Checks
http://hr.toolbox.com/blogs/background-checks/18-us-states-consider-legislation-to-limit-credit-checks-for-employment-screening-background-checks-45600
Employer Resources on the
Redfish Technology Site
http://www.redfishtech.com/resources/staffing_resources.php
About
the Author:
Anna
Mathieu, Marketing Communications Manager
Anna's experience as a
recruiter and as a seasoned sales & marketing professional give her a winning
perspective on communicating
Redfish's
specialized recruiting services . Her evangelization and branding continue
to drive bottom line results.
Article Source:
ArticlesBase.com
<TOP>
Using Subcontractors - the Dos and Don'ts
for IT Consulting Firms
By
Greg
Fitzgerald
Your IT business is starting
to grow. It’s still a bit quiet occasionally, but at other times you’re finding
the workload a bit much. You don’t want to employ someone full-time, but someone
part-time for specific tasks, depending on their expertise, may be useful.
It is a good idea to get
together a team of subcontractors BEFORE you need them, with different skills.
If you wait for the first project where you may need help, you could find it
will take too long to find the RIGHT subcontractor for the PROJECT.
Check the references of any
subcontractors who apply. Contact IT consulting firms they have worked for. They
are representing your business. You also want to make sure you will not be
spending more time fixing up their mistakes than if you did the work yourself.
Remember, you are paying them. They need to be high quality.
When you have decided on the
subcontractor(s) you’re going to contract, get the paperwork done before you
need them on a project. A contract between you and the subcontractor is
essential and you should include a non-compete clause – you don’t want them
stealing your business. A non-complete clause means that they must represent
your company in any contact with the client and not be trying to arrange future
work with them.
But if you have any doubts
about a subcontractor, even if their resume is impressive, it is better to trust
your gut feelings. You don’t want people who will make your business – and your
life – more difficult.
Negotiations of payment are
crucial for the subcontracting arrangement to work well. You can either pay
upfront or wait for the client to pay you. Perhaps if you pay upfront it may be
a lesser amount. You will need to consider your cash flow situation. Be
especially careful of using a subcontractor for the first time. If they are
reliable and their work is good you may able to trust them with an upfront
payment.
Always agree upfront what
you will pay the subcontractor, and get it in writing with both of you signing.
You don’t have to tell them how much the client is paying you. If you want
someone with high quality skills and experience you need to be prepared to pay
for it. Do some research into what subcontractors are being paid. Work out if
this will fit into your budget.
Have in writing exactly what
you expect from your subcontractor. If they will be doing the same thing every
time, make sure they have a copy at all times, and keep a signed copy on file.
Also give them any project specific instructions, and obtain a signed copy from
them.
You must maintain an active
role with the client and keep in regular contact. Keep a high profile and make
it known you’re using subcontractors at the outset. Some clients may not like
you outsourcing your work, in which case you should either undertake the work
yourself or not take it on at all.
About the Author:
Gregory Fitzgerald
http://www.getsomebodynow.com.au/
Greg Fitzgerald is a
freelance writer who has produced this article for Get Somebody Now, the online
database of IT contractors and consultants. Go to
http://www.getsomebodynow.com.au for more examples of Greg's work.
Article Source:
EzineArticles.com
<TOP>
Job Applicant Tracking is Important for Small
Businesses
By:
Darwin Redshield
For large corporations, job
applicant tracking software isn't an option, it's a necessity. With hundreds and
sometimes thousands of candidates a year submitting resumes and looking for
positions, the folder and file cabinet record keeping system that worked for
your predecessors just doesn't cut it anymore. When a human resource manager or
corporate president makes a decision about applicant tracking, it's not a
question of whether or not, but rather which one. That should come as no
surprise to anyone. All stereotypes aside, the use of an applicant tracking
database isn't something you'll find only in large companies. One surprising
revelation that has become more frequently apparent to small business owners is
that tracking software can increase the bottom line and make any company more
efficient, even those that have less than twenty employees. If you do any hiring
at all, the presence of an efficient and accurate job applicant tracking system
can save you thousands of dollars in wasted recruiting, training, and severance
expenses. Here are a few examples:
The candidate who comes back
for more: Every company recruitment drive has one of these – the candidate who
has been refused a dozen times yet still comes back for more. Small companies
generally catch these situations, because the same person handles all the
hiring, but what if you change human resource managers? The new manager won't
know that this person has a grudge against the company that goes back a few
years. Applicant tracking software will show the history.
Recruitment drives over a
year apart: Even a few months can make a difference. You always want new blood.
If you're using the same advertising resources, and tapping the same potential
personnel pool, you'll see a lot of duplication in your efforts. Avoid that with
an applicant tracking database that shows you all of the notes for each
candidate from the last drive. You can use those notes to separate the
perennials from the truly new blood that can give your small business new life.
Tracking Advertising
Mediums: The best applicant tracking software programs give you the ability to
track advertising mediums and run reports based on those numbers. If you always
do the same thing, you'll get the same results. Obviously, unless you're
constantly expanding, recruitment drives happening on an annual or monthly basis
mean that your turnover is high. Is that because of something you're doing as a
company or the quality of the people you're hiring? Maybe the local Sunday
newspaper isn't the best source for you to find new employees. Look at the
statistics from previous hiring to find out.
Doing more with less: Your
company is small and your resources are limited, so you're always trying to do
more with less. Job Applicant tracking software helps you to do that. A human
resource department with half a dozen employees can be cut down to two or three,
giving you more money available to use for recruiting and salaries for new
employees. You might even want to promote some of those folks who have dealing
with all the HR problems we've listed in this article. They already know what
needs to be done to make your company successful.
About
the Author:
I write content on a variety
of topics including internet marketing,
San Francisco SEO, PPC campaigns, recruiting software, applicant tracking,
plagiarism detection, junk hauling services, vacation deals and franchise
marketing.
Article Source:
ArticlesBase.com
<TOP>
Computer Service Business
Management: Delegating Responsibility
By
Joshua Feinberg
Effective management of a
computer service business is incredibly important, and the ability to delegate
responsibility is a critical skill for any manager. Good delegation allows a
computer service business to run more smoothly. Delegation is more than the
simple process of giving an employee a task to complete. It involves putting
trust and confidence in an employee and giving him the power to complete a job.
There are five different
components of good delegation: determining assignments; providing detailed
instructions; offering comprehensible instructions; conducting review meetings;
and giving employees authority. Before delegating tasks, a computer service
business manager needs to know all these components so he can make sure the
project is completed in a timely manner and according the all specifications.
Determining Assignments
As an effective manager of a
computer service business, you should know the capabilities of every employee.
You should consider training specific team members to handle certain business
aspects. That way you can easily match jobs that come up with certain people.
If any tasks fall under a different category, they can go to you.
Giving Detailed Instructions
A computer service business
will undoubtedly have varying tasks. When you come across an assignment with
very specific standards, you should put the exact details of those standards in
writing. When job details are more flexible, you can generalize. Consider the
abilities and unique personality of every employee. Some will need things
spelled out, whereas others like to work more independently.
Providing Understandable
Instructions
Employees need to understand
instructions in order to complete a task. You should ask specific questions
that go beyond a simple “Do you understand?” Your reputation is on the line
with every project, and you need all tasks to be done right. Get feedback from
your employees and ask questions that ensure they know how to proceed.
Conducting Review Meetings
You should schedule review
meetings at the beginning of each project. But as a computer service business
manager, you can determine the frequency of the meetings. The most important
thing to remember is that employees need to know what you expect from them and
what the deadlines are for each project before work begins. Never use surprise
reviews, as they can destroy morale and imply distrust.
Giving Authority
Employees will work better
when they feel they have the authority on projects and are truly a member of the
team. As the manager of a computer service business, you need to trust team
members to make the right decisions for your company. If you make all the
decisions yourself, you will be overworked, and your business will not run
smoothly.
Copyright MMI-MMVII,
Computer Consultants Secrets. All Worldwide Rights Reserved. {Attention
Publishers: Live hyperlink in author resource box required for copyright
compliance}
About the Author:
Joshua Feinberg has helped
thousands of computer consultants get more steady, high-paying clients. Learn
how you can too. Sign-up now for Joshua’s free Computer Consultants Secrets
audio training at
http://www.ComputerConsultantsSecrets.com/blog/
Article Source:
ArticleRich.com
<TOP>
How to Acquire New Computer Maintenance Contracts
By
Steve
McCain
The IT
business is usually run on one of three pricing models, hourly, pre-paid blocks
and computer maintenance contracts. Although hourly can be the most lucrative, a
savvy computer guy will lock his clients in with a contract to assure his
financial future. When times are slow, a contract still pays out but an hourly
guy will take a beating as his clients cut back on service calls.
Finding new
clients for a computer service business can be difficult. Some IT businesses
depend on the phone book or their website to get them business and most depend
on word of mouth. No one wants to walk into an office with their business card
and give a 30 second sales pitch to the office manager. When I first started,
this is how I acquired some of my first customers, but word of mouth is the best
method once you have a few clients. That's what I thought until I discovered a
new technique.
Many
companies are using wireless networks these days and many of them just purchase
a wireless router, plug it in and they never touch it again. I find that these
businesses don't change the default passwords, the wireless channel is almost
always on channel 6 and their wireless network is left open for anyone to use.
Now, when I
go into a clients office, I use an app on my iPhone to scan the other offices in
the area for wireless networks and test their security. Is the network open? Did
they change the router password? Are they on channel 6 like every other office?
Armed with this information, you can walk into an office and tell them you were
at your client's office down the hall and you noticed problems with their
wireless network and you can then list their issues. Hand them a business card
and let them know your company handles these types of security issues.
Getting new
clients for a computer business is all about trust and that is why you will
acquire most of your clients by word of mouth, but using the wireless network
approach is a good way to get your foot in the door. You've explained that you
already work for another business in the building and you told them about their
security flaws, so you have established trust with them in the first few minutes
of your conversation. They want someone they can trust to handle their office
equipment and they will be more willing to enter in a computer maintenance
contract if they trust you.
About the
Author:
Houston PC
Geeks have been involved in the computer scene in the Houston area for over 11
years. They specialize in computer repairs, network setup, server support and
virus/spyware/malware removal.
Please visit
Computer Network Solutions for more information and to learn more about
Computer Maintenance Contracts.
Article
Source:
EzineArticles.com
<TOP>
The 8 C's Of Small Business Management
By:
Simon Kenny
It's an unfortunate fact of
commercial life that the world of business does not have a unifying theory of
everything. Each situation is different and poses different challenges and
opportunities for everyone engaged in the business world. Were there to be a
template that all small businesses could use then life would be fantastically
easy and the rewards bountiful for all. However the economics of the marketplace
and human factors dictate that this is an impossible scenario and that those
business people that "play the game well" will have heightened success when
compared to those that do not.
The purpose of this article
is to outline eight basic principles that can be used in every small business
during the current economic climate to maximize the chances of current and
future commercial success. Each of these principles is discussed in depth in
other articles; the key to reading this article is to provide small business
owners with a checklist and a brief explanation of why each principle is
important. The list is by no means exhaustive but it is this writer's view that
these 8 are fundamental building blocks for success.
I hope you find value in
"the 8 C's of small business management"
(1) Costs.
One of the problems of boom
times is that it breeds inefficiencies since unnecessary costs are left
unattended as the company focuses on grabbing "the low hanging fruit" that these
good times provide. Who wants to spend days looking at the" leaky pipe" when
there are so many opportunities of bounty? In leaner economic periods the easy
revenue dries up, but the pipe of inefficiency continues to leak. Thus it is key
that all small business take a long look at all of their cash outputs and trim
where necessary. This is often a painful decision, but it is essential for the
future wellbeing of the company. This has to be the base point for all small
businesses during hard times. Ask questions like; do I need the company car that
I current drive? Am I wasting money on coffees? Do I over-order stationary?
These are small details and we haven't even discussed the big cost drivers yet,
but consider Ryanair who famously cut costs by asking employees to stop using
company electricity to charge their mobile phones! Excess fat can be found
everywhere and in a world where cash is king, costs have to be trimmed (often to
allow the money freed up to be spend elsewhere as investment in the business)
(2) Customers
Do you know who your
customers are and more importantly do you understand them? Loyal customers are
the commodity that everyone is scrambling for at the moment. It is imperative
that every small business has a heightened knowledge of their base. Whether you
are someone that has long or short buying cycle it is incredibly important that
you are viewing your customers as assets to be nurtured and developed rather
than simply transactional. There is so much data that can be mined from knowing
your customers and you don't necessarily need sophisticated CRM systems to have
a rudimentary yet effective customer database. Customer relationships can allow
you to understand and predict, it allows you to foster emotional ties that are
key to the customer lifecycle. If customers are the lifeblood of every business
then how you interact with your customers before, during and after the
transaction is the oxygen that helps keep the business alive. Your staff, if you
have any, are also a key for communication strategy. How much input are you
getting from them about what customers are talking about? Do you have a
mechanism so that information can be passed upwards? Charles Dunstone of the
Carphone Warehouse group famously said that if you're looking after the customer
and looking after the people who look after the customer you should be all
right.
(3) Competition
Business is often a zero sum
game. If you aren't winning someone else is. That someone else is your
competition. It constantly amazes me that so many businesses (a) don't know who
their competition is and (b) don't know what their competition is up to. In a
world of easy access to information it's a sin not to be constantly looking at
your competitors activities. Your competitors are looking at your business so
you must be looking at theirs and be constantly thinking about what you must do
to get an edge. If customers are not buying from you, where are they buying from
and why? This basic thought has to be at the centre of all strategic decisions
that you make. In my business of training the market is ultra competitive so
when I am not successful with a pitch I need to understand why. Sometimes I can
do nothing about it at the moment, but at worst its valuable information that I
can use the next time I am selling. Henry Ford said "Competition is the keen
cutting edge of business", Walt Disney remarked that he "couldn't operate
without competition". These were men that knew their markets and knew the
importance of competitor analysis in order to get better.
(4) Communication
It's a sad fact of business
that if you wait for business to come to you then invariably you will struggle.
In the age of mass communication all businesses have to be communicating what
they are doing. Don't wait for the phone to ring, pick it up and call someone.
The internet has now provided a relatively cheap medium for all businesses to
communicate with the world. Marketing doesn't have to be hugely expensive, a
wise man one said that "advertising is what you do when you can't go and see all
your potential customers yourself". It's rare that a product or service sells
itself. If people don't know you exist how can they buy from you? Go back to the
costs principle. If you save £500 a year on trimming expensive coffees (or
something similar) that's £500 that you can spend communicating a message, that
done right will produce a return on investment for the business. Always be
communicating. Even a weekly blog will give you presence and is a cheap but
effective communication with your customers. Do you have all your customers
email details? Are you talking to them? Do you optimize every touch point that
you have with your customers?
(5) Cleverness
If
the definition of insanity is doing the same thing day in and day out hoping for
different results then a large proportion of businesses are trading insanely. If
you have struggled for the past 12 months and are doing nothing differently then
what's the end result going to be? Use people to brainstorm new ideas. Try new
things. Do things that you don't like doing to get you out of a comfort zone and
change the game. It's incredible the numbers of new avenues that are open to
business when they tweak what they are doing and adopt new ideas. For example
Don Pepper and Martha Rogers revolutionized business thinking by suggesting that
profits could be maximized by selling more things to fewer people. Is that your
business? Maybe you want the mass markets as your target? Regardless of what you
want to do, you still need to be thinking business in a focused manner with a
goal of emerging with clever tactics that will allow you to grow. Scattergun
approaches do not work. You must be clever with what you do and run with it.
(6) Closing
If you are not selling you
are not trading. Selling is the cornerstone of every business, without it your
product or service is just another commodity. Selling brings your offerings to
life. It's a simple fact that those than can sell do better than those that
can't. Selling is a fluid dynamic ongoing process. Every interaction you have
outside your company should be about the sale. You don't have to be hard selling
all the time but you must be aware that you are at some stage of the sale
process constantly. Always Be Closing, never were truer words written. A lot of
small business owners don't like selling, it's not the reason they got into
business. Some people see selling as a dirty word and view it as beneath them.
These businesses will fail unless they have are lucky enough to have something
that sells itself. Read any business book, the giants of business all knew the
importance of selling and were willing from the start to get their hands dirty.
Without the sales there can be none of the trimmings of happiness or success
that most business owners aspire to.
(7) Concentration
Business has to have a
focus. Business people have to understand that business is simple but that it's
not easy. By this I mean that production of wealth is not overly complicated but
it's something that need time effort and concentration. Hard work i.e.
concentrating on your business is essential. If something sounds like easy
money it's probably not, it just means that the person making that money makes
it look easy by investing huge amounts of their concentration and focus to it.
We all must train ourselves to do better, to be more efficient with our outputs.
This requires focus and concentration and it's often a long process. Malcolm
Gladwells theory in his book Outliers is an example of this. To be fantastic
requires huge time and effort. The only place success comes before work is in
the dictionary.
(8) Calibre
You must be good at what you
do. The offering that you make to the marketplace has to be of sufficient
calibre so as to be more desirable to customers than your competitors. This
means that small business cannot be all things to all people and has to have a
focus. For example it's almost impossible to compete on all of marketing's 5
P'S. Selling a blue chip product and competing on price is both difficult and
dangerous, if you are a low cost- low margin offering, then aside from price
it's difficult to compete on the other 4. The point here is that it is essential
to understand that business leaders find a way of bringing something to market
and then tweak it until it's as close to perfect as they can get it. How often
have we read of people who are always scrambling for new ideas that sound great
but are in fact taking them away from their core offering? "Big think" is great
fun and it's often the "sexy" side of business however a core fundamental is
that big think is useless unless the minute details are managed. The distinctly
unsexy side of business is often the implementation and management of ideas, it
is this attention to detail that determines the calibre of your offering and
will define your success.
There we have it. Eight
fundamentals for all small businesses. I firmly believe that there are no small
businesses that cannot successfully adopt all of the above. This is not a magic
formula for successes. Unlike too many business books out there I do not advance
a claim that success is a just "an add water and stir" process. Reading about
business is great and understanding business an ongoing necessity. However
success comes only from another C word, competent. The above 8 tips are
essential for all businesses but they will not remotely guarantee success
without being competently applied to your business.
About
the Author:
Simon Kenny is a sales and leadership director with
Skills4Sales.
Article Source:
ArticlesBase.com
<TOP>
Computer Repair Services Advice For Smarter
Technical Staffing
By:
Joshua Feinberg
Do you
provide the best computer repair services to your valuable clients? If you are
like many other computer repair services business owners, you probably feel
challenged when trying to provide high-level technical services and run your
business ... especially when running your business entails managing a staff of
technicians.
In order to
provide the best computer repair services to your clients, you need to encourage
your technical staff to learn about high-end networking solutions. Not only will
these solutions will be worth more per hour, but they will also lead to
higher-margin projects that have real long-term potential for your staff and
your business.
Consider the
following 3 guiding points to push your technical staff beyond basic
troubleshooting and break/fix work, so you can start booking up their time to
provide more professionally-gratifying, high-margin computer repair services.
Personal Gratification Keeps Your Technical Staff Happy.
When you challenge your staff to work on advanced networking projects, you pave
the way towards professional gratification. In computer repair services, you
find a lot of "techies" that love to work on projects that tax their knowledge.
Your employees will be incredibly frustrated if they develop very high-end
skills and then are forced to do simple fixes or spending all day long giving
basic advice about rebooting.
When
You Challenge Your Computer Repair Services Technicians, You Retain Them.
When your
technical staff members get to work at their true technical peak and are exposed
to increasingly rewarding challenges, they will experience great professional
gratification. So, advanced training can be a great retention tool. On the flip
side, if your employees feel they constantly have to deliver computer repair
services that are beneath them, they will be more likely to seek out your
competitors for better job opportunities.
Complex Networking Projects Mean Long-Term Client Relationships.
When your technical staff members develop long-term client relationships, they
get greater satisfaction than when they just work on very basic computer fixes.
They get to work with clients over an extended period of time and really get to
know them well. They get to build relationships they care about and get really
attached to people and projects, which means they remain very loyal to your firm
over time. Plus, when your staff is helping you achieve your goal of building
strong relationships with your clients, you will see more on-going revenue for
your business.
In this
short article, we discussed 3 reasons training and challenging your staff can
help you deliver better computer repair services. Learn more about how you can
provide
computer repair services to great, steady, high-paying
clients now at
http://www.ComputerRepairServicesHQ.com
Copyright
(C), ComputerRepairServicesHQ.com, All Rights Reserved
About
the Author:
Joshua
Feinberg is the author and editorial director of the
Computer Consulting Kit Home Study Course, which helps
computer consultants, VARs, integrators, solution providers, and managed
services providers get more of the best, steady, high-paying small business (SMB)
clients.
Article
Source: ArticlesBase.com
<TOP>
Computer Service Company Profit Secrets
By
Joshua Feinberg
If you manage a computer
service company and you're trying to grow your company's profits, you need to
learn how to focus on your bottom line.
Because so many owners of
computer service companies fall in love with gadgets, they can get lured into
focusing on products rather than offering sophisticated solutions that solve
real small business problems.
To make sure you balance
your clients' small business IT needs against your own computer service
company's profitability challenges, use these following 3 strategies to build
your computer service company, and keep both you and your clients happy.
Show Business-Savvy and
Motivation with Your Computer Service Company Clients. You don't want to be
seen as just another tech geek. Therefore, you need to think of yourself as a
Virtual CIO for hire. Your main focus should be continuing to find new
solutions to solve your clients' big business problems and not just fixing
broken hardware and software.
Dedicate Yourself to Every
Task and Pursue Continuous Improvement. Getting the best clients for your
computer service company takes a lot of hard work and persistence. So you need
to focus on lifetime customer/client value and not just getting one-shot deal
sales. Remember that your proposed comprehensive business IT solutions are not
just one-time fixes. You need to have long-term vision and plan diligently,
which means you have to be dedicated to the future of your company and your
clients' companies.
Get Creative with Technology
Solutions. Small businesses typically have modest budgets and no in-house
technology staff. This means you often need to get creative with your
technology solutions and really think outside the box about your computer
service company business model and offerings.
In this short article we
looked at 3 important secrets that can help you build a stable, long-lasting,
profitable computer service company.
Copyright (C),
ComputerServiceTips.com, All Rights Reserved
About the Author:
To learn more about how you
can get great, steady, high-paying clients, sign up for free Computer Service
Company tips now at
http://www.ComputerServiceTips.com.
Learn how your computer
consulting business can get more of the best, steady, high-paying clients in
your area. Sign-up now for free computer consulting business tips, strategies,
and best practices from the field-tested, proven
http://www.computerconsultingkit.net Computer Consulting Kit Home Study
Course.
Article Source:
EzineArticles.com
<TOP>
The Right Skills for Managing
Your Small Business
By
Tony Harrington
Maintaining
good cash flow is vital for any small businesses. To really understand its role,
think of cash on hand as a small business' vital fluids- the more cash on hand
it has, the more 'liquid' a small business becomes. A favorable liquidity level
means the business is able to settle the current portion of its obligations when
they become due, thus allowing for smoother operations. Good cash flow simply
means the business is able to maintain adequate cash on hand.
Cash flow
happens in two directions: inflow and outflow. Cash inflow means the amount of
cash coming into the business. It occur when a business receives money from
sales, collects invoices, receives interest, raises additional funds or sells a
capital asset. Cash outflow, on the other hand, is cash going in the opposite
direction. This happens when settling debts, paying for purchases and other
expenses, or withdrawals made by the owner.
Good cash
flow management begins from understanding the above concepts. Again, the aim of
proper cash flow handling is to improve the small business' liquidity in terms
of adequate cash reserves. This means closely managing cash inflows and
outflows.
Proper
management of cash flow involves optimizing the activities that bring in cash.
Collection of accounts is where many business look into when trying to increase
their cash reserves. Small businesses need to make sure that their billing and
collection protocols are working efficiently. In addition, incentives such as
sales discounts should be implemented to encourage customers to pay earlier.
Also, small businesses must set more rigorous credit requirements to reduce the
risk of uncollectible accounts.
Small
businesses can also increase their cash reserves through other operating,
financing, and investing activities. Increasing sales through higher volume and
more aggressive pricing schemes can help generate cash inflows. Cost reduction
in such items as inventory, storage, overhead, and running expenses can also
result in positive cash flow. In addition, small businesses can gain access to
much-needed cash from making short-term loans to address minor cash flow
'blips.' Additional cash can also be generated from raising funds or investing
any excess cash.
Lastly, cash
outflows need to be managed in such a way that the business maximizes the value
of the cash being held. This applies when handling payables to suppliers,
utility providers, lenders, and taxing authorities. The idea is to keep cash in
the business' hands for as long as allowable. Maximizing payment periods, taking
advantage of discounts, etc. can help increase cash reserves.
All in all,
good cash flow ensures smoother operations for small businesses. By keeping a
close eye on things that affect the flow of funds, a small business manager is
able to properly handle one key aspect of its financial management. Failure to
do so could have a very serious impact on the enterprise.
About the
Author:
Tony is an
acclaimed author of his recently published book 'YOU CAN DO ANYTHING' (which he
wrote in just 30 days). He is a licensed Integrity and Values Consultant and
specializes in coaching businesses on hiring, retaining and developing staff to
increase bottom line results. To learn more about Tony Harrington, visit their
site at TonyHarro
Article
Source: ArticleRich.com
<TOP>
Small Business Management
By
Edema Adrian
Business is
an act of buying and selling goods and services. While small business management
is the act of organizing and controlling business resources in order to
accomplish a particular goals and objectives. The goal of management is to make
money for business owners by supplying the buyers’ demand. The method of small
business management involved the following:
a.
Researching the market place for lucrative or suitable organization about your
place. Being a business enterprise management professional, you must do an
intensive study to acquire and understand the profitable organization, which an
entrepreneur can be engaged in.
b.
Developing approaches for creating management, operations management, financial
management and human resources management. Before any business can be
successful, it has to be well managed. Tactics operational rules have to be
properly followed in operating tiny even massive business enterprise. In
operation, there are approaches to operation based on the area or location of
this business enterprise for the reason that the tactics that perform in one
region might not work in another area. You really need to do research in order
to know how to organize your business. Also, financial management and human
resources management must be their very own tactics of operation to create the
business strong and trustworthy.
c.
Implementation with the business strategies through planning, organizing,
motivating and control implementation of techniques issue mostly in a small
business. Therefore long term survival needs the modest enterprise manage inside
an accountable and excellent methods by taking into account the place at which
you do your operations with the entrepreneur career goals. Each operational
strategy needed for the operation of your business should always consider the
law of the land where the business is located.
Lastly, if
these tips might be thoroughly adhere to in creating or funding a smaller
organization or business there are possibilities that the organization or
business will survive long-term.
About the
Author:
For more
information on small business don’t forget to visit our site
small business
guide
Article
Source: ArticleRich.com
<TOP>
Computer Service Business: Resources for
Recruiting Personnel
By
Joshua Feinberg
You will need to recruit
computer service business personnel not only at the start of a business but
continuously after that. There are many resources available to those in the
computer service business looking to hire employees, and a computer service
business manager able to think creatively will attract better candidates.
Advertising, referrals, promotions and the Internet are excellent sources for
computer service business managers looking for new personnel.
Ads
Advertising, while the first
thought for most computer business managers is by no means the only hiring
tool. Classified ads can attract a lot of resumes, but will not weed out
unqualified candidates. Ads can also be very expensive, so those in the
computer service business taking out ad space should focus on writing adds that
target those with as many of the desirable qualities as possible. Those looking
to use advertising should think about using agencies or the marketing department
to write the most efficient ads.
Promoting From Within
Computer service business
managers might be able to use a current employee to fill an opening. Promotions
can help build morale within a company, but the individuals promoted must have
the right qualifications. When looking for candidates, you may want to look
outside the computer service business as well.
Hiring With Referrals
Many times you can find the
best candidate within your circle of friends and acquaintances. As a computer
service business manager you can also ask current employees to recommend someone
within their network. Be careful with this process, and make sure to screen
potential employees the same way you would when using any other computer service
business hiring tools.
The Internet
As a computer service
business manager you should scan the Internet and visit competing websites on a
regular basis for candidates. Many business recruiters save significant money
by using Internet referral services.
In the computer service
business recruiting can be very labor-intensive and costly. Make sure to use
resources beyond advertising to ensure you get the best qualified person.
Copyright MMI-MMVII,
Computer Consultants Secrets. All Worldwide Rights Reserved. {Attention
Publishers: Live hyperlink in author resource box required for copyright
compliance}
About the Author:
Joshua Feinberg helps
computer consultants get more steady, high-paying clients. Learn how you can
too. Sign-up now for Joshua’s free Computer Consultants Secrets audio training
at
http://www.ComputerConsultantsSecrets.com
Article Source:
ArticleRich.com
<TOP>
Small Business Insurance Comparisons Which Will Help You Determine The
Appropriate Coverage Needed
By
Jimmer
Jenkins
Running a small business
without proper insurance is like bungee jumping without a bungee cord. There are
so many types of insurance coverage; it may be hard to decide what the right
type is for you. Below we will discuss some small business insurance
comparisons. You will want to make sure that you pay for the appropriate
coverage for your type of business.
Property Insurance - this
covers your business in the event of fire or other natural disasters. In
addition, it will protect you from a losing a lot of money if the business is
robbed. Home business owners need to have additional insurance as homeowner's
insurance generally does not cover a home office.
General Liability Insurance
- this covers your business against any legal expenses stemming from accidents,
injuries or charges of negligence. Generally is it best to have both this and
property insurance for your company. This insurance will cover if someone is
injured on your property, but it does not cover employees.
Product Liability Insurance
- this type of insurance is for companies that produce some type of "goods". It
will protect you just in case the product that your put on the shelves is unsafe
for one reason or another. This differs from general liability, this protects
you if someone becomes injured or sick due to your product.
Commercial Auto Insurance -
if you have company vehicles then you will need to purchase this type of
insurance. The coverage works the same as personal auto insurance, but personal
insurance does not cover commercial vehicles.
Workers Compensation
Insurance - you must have this type of coverage. Some states even make it
mandatory to carry this insurance. This protects you in case an employee gets
hurt while working for you, but only applies of the person is "on the clock".
Injuries at that occur while at home or away from work do not apply.
Health, Life, and Disability
Insurance - this type of insurance is provided directly to the employee. You can
deduct a portion of the cost for this insurance directly from the employees pay,
as long as they agree to the coverage. It is not mandatory to offer this type of
insurance, but you will increase your employee's loyalty.
Casualty Insurance - this is
different from property insurance, as this type covers you if you have sections
of your business that travels to different areas. Property Insurance only covers
the physical building that the business is located. A business that has a mobile
office, such as construction companies, or contract painters, should consider
this type of insurance.
It is important to find the
insurance that best suits your business. This will save you significant amounts
of money and will also let your mind rest with easy knowing you are covered in
case something happens.
About the Author:
Jimmer Jenkins has been in
the financial field for several years and runs a successful blog about
business insurance comparisons. Visit his website to get helpful
insurance
comparisons.
Article Source:
EzineArticles.com
<TOP>
Information Technology Service Tips For
Subcontracting and Partnering
By
Joshua Feinberg
Are you
trying to build your Information Technology service company? Sometimes in order
to provide complete, fully-integrated, end-to-end solutions to your valued
clients, you have to rely on subcontracting and partnering.
Subcontracting and partnering can be an excellent way to grow business and
improve your relationships with clients. But many professionals in the
technology business do not quite understand the difference between the two
concepts or how to work them into their plans for working with small businesses.
The truth
is, subcontracting and partnering can improve your ability to work with clients
and help you efficiently run your business. It also frees you up for your most
important business-growth activities so you have enough time to focus on
important administrative, sales and marketing activities that will keep your
sales funnel full of viable prospects, customers and clients.
The
following 3 tips can help you better understand how to use subcontracting and
partnering as you build your Information Technology service business.
Understand the Difference between Subcontracting and Partnering.
There are
several key ways that subcontracting differs from partnering. With
subcontracting, your client has a single point of contact with your firm. The
subcontractor primarily communicates with your firm, with only minimal direct
communication with your client. Basically, the subcontractor functions as an
extension of your firm, and the client does not necessarily even have to know
that some of the larger project is being farmed out. With a subcontractor, the
client gets one proposal, one contract and one invoice from your firm.
Subcontractors also get paid by your firm, not the client. If your Information
Technology service company is talking about partnering, you are working with
another non-competing technology provider that is retaining its own corporate
identity and presenting its own credentials to a mutual client. The client is
aware there are two or more distinct technology providers involved in the
project, and your partners communicate directly with the mutual client. The
client communicates with the main contact person at all partnering computer
consulting firms and gets proposals, contracts and invoices from all of them.
Clarify
which Party Handles which Details.
With partnering and subcontracting, you
need to clarify which party is handling which details of each project. In a
master contractor/subcontractor relationship, the master contractor (your
Information Technology service firm) will handle most, if not all administrative
and management tasks. Unlike a partnering arrangement, you won't need to spend
a lot of time with your subcontractors reaching a common ground on whose billing
and administrative procedures you will adopt. When you are a master contractor,
you call the shots. However, whether you are working with subcontractors or
partners on a project, you will still want to create a planning document that
helps you define the rules of engagement and spells out individual
responsibilities so everyone is always on the same page.
Take
Stock of the Skills You Are Retaining.
Most of the time when you seek out a
potential partner or subcontractor, you're looking specifically for a certain
skill set. After all, you're trying to enhance your own offering so you can
best serve your clients' needs. For example, if client of yours needs a
relational database designed to track wedding bookings for their catering
business and this is not a skill you have in house, you will probably be looking
for a subcontractor with expertise in the appropriate database platform and
front-end design. Make sure as you engage with a new subcontractor or partner
that you get an idea of his/her baseline level of knowledge on a variety of
products and platforms beyond his/her specialty. You can create a skills
inventory worksheet that you use with all your subcontractors and partners to
collect information efficiently and consistently.
In this
article, we talked about some of the most important differences between
subcontracting and partnering. Learn more about how you can attract great,
steady, high-paying clients now at
http://www.InformationTechnologyServiceHQ.com
Copyright
(C), InformationTechnologyServiceHQ.com. All Rights Reserved.
Article
Source:
EzineArticles.com
<TOP>
A Guide For Small Business Owners On Hiring And
Managing Staff
By
Adriana A Noton
Hiring and managing staff in
a small business can be a tricky affair. One must do so with care as employees
tend to have a big impact on the performance, culture and whether it succeeds or
fails. Hiring the wrong people can be a costly mistake both in the long run and
short run.
It is not easy determining
the right employee as most job seekers tend to exaggerate and lie about their
credentials as they apply for jobs. Such a factor increases the chances for
hiring the wrong person. It is therefore very important to perform background
checks as you choose the candidate that can best serve your business.
The employees hired need to
achieve the goals that you have set for your business even before you start the
hiring process. They should also be able to learn how to manage it and dealing
with obstacles that come in the way.
It is important that you
clearly define and determine the tasks that need to be done by each employee. In
most cases, the owner tends to do most of the work and only hires when the work
becomes overwhelming. It can thus be somehow challenging to define the tasks
that need to be done by an employee as help is needed in every task carried out.
Positions and job
descriptions should be made formal and permanent to create a sense of value for
the employees taking up those positions. They also help when reviewing their
performance in the future. The job descriptions can be designed from task list
and restated in a polished manner.
Staff hierarchies should
also be developed and a structure established to ensure efficient operations
within an organization. However the hierarchies will be dependent on the number
of employees and their experiences. It is not necessary to create a different
levels of a command system when you very few employees. Clear lines of authority
are important to ensure accountability and that everyone reports to the owner.
As it grows you may have to increase the lines of managerial accountability for
the employees to report to instead of reporting directly to you.
Evaluation procedures should
be established and communicated to the employees so that they all know what they
should expect from the very first day. The procedures should not be complex but
it should include the criteria used, how often they are to occur and who is
eligible for these reviews.
An employee handbook is an
essential and vital resource that can provide information for the employees
about their jobs and any risks involved. It helps minimize the risks that the
business is exposed to. The handbook can contain clear policies, rules and
procedures that should be followed in times of difficulties.
Information on additional
benefits, work place behavior, health and safety, leave, hiring process,
termination, employee privacy, discrimination and harassment and the procedures
to be followed in times of grievances can be included in the handbook. Owners of
a small business should be very keen on the management of employees as they can
either help you succeed or lead to the failure of the business at start up.
Try to read a small business
blog every day to improve your market knowledge. Spending time reading can help
you create new small business ideas, and help with
small business recruitment and
employee retention.
Article Source:
EzineArticles.com
<TOP>
IT Maintenance Contracts Create Win-Win
Partnerships With Your Clients
By
Joshua Feinberg
Many small business computer
consultants don't understand how critical IT maintenance contracts are to
long-term business success. If you don't base your IT business around long-term
contracts and relationships with steady, high-paying clients, you will find
yourself scrambling to make ends meet ... and probably will never enjoy the
stability or predictable revenue that can help you really enjoy your job and
grow your business.
If you want to enjoy a long career as a
small business computer consultant, offer IT maintenance contracts. But how
should you package them? Of course, you need to think about whether or not you
are going to make your long-term contracts fixed price, retainer based or
pre-paid blocks of time. Each different type of contract has its own pros and
cons, so you have to be very careful as you are constructing the perfect package
for you and your valued clients.
The following 4 tips can
help you create a strong IT maintenance contracts package, so you can best
fulfill your clients' biggest business needs.
1. Think Carefully When
Offering Fixed-Price Agreements.
When you offer fixed price service agreements , you can run into a tricky
situation. Fixed-price agreements force you to forecast what people will need
and want. Most small business consultants don't have the level of skill
necessary to accurately predict needs. Regardless of how you price your
agreements, make sure you set up a package that ensures that your firm gets paid
what your services are worth, and also gives long-term clients an incentive and
a discount above and beyond your normal rates, so they feel they are also
getting value.
2. Consider Factors Involved
in Packaging Your IT Maintenance Contracts.
Think about what goes into a client-consultant agreement. You need to have a
strong, compelling package ready to go before you're out on sales calls,
presenting your proposals to your prospective customers and clients. Think
about big items such as your rate card, your letter of engagement and your
actual agreement. Make sure you consult with your trusted business advisers -
specifically your accountant and your attorney - to make sure you are creating
financially-sensible and legally-binding documents, that really protect you and
your clients. Most importantly, think about tangible, compelling benefits you
will offer to your clients. These are the extras and perks that will make
signing agreements a no brainer for your customers and clients.
3. Know which Benefits to
Offer. There are
a lot of benefits you can present to help sell the value-proposition of your IT
maintenance contracts to clients. One of these benefits has to do with response
time, whether response time for on-site service, response time by phone or
response time for remote support. Another important benefit is proactive
maintenance. To really get customers off the fence and show them that being on
an on-going contract is preferable to a pay-as-you go plan, present benefits
such as hourly discounts, waived premiums for after-hours service, emergency
service discounts, and response time guarantees.
4. Remember, One-Shot Deals
Are for Amateurs.
Professional computer consultants insist on IT maintenance contracts. Put your
best foot forward with a strong agreement package for your long-term clients.
Otherwise, you will have a whole bunch of non-committal customers calling you
once or twice a year, while you sit and wait for the phone to ring. And without
on-going contracts, you are probably doing nothing proactive to really solve big
business problems through strategic planning, or make your clients' networks
more reliable so they can improve their ROI and grow their businesses. On-going
service agreements ensure that you have stable sources of ongoing service
revenue, that your clients have a trusted source for ongoing IT support, and
that you can build real relationships for your professional computer consulting
business.
In this article we talked
about 4 tips to help you base your computer consulting business on
mutually-beneficial, win/win client partnerships.
Learn more about how you can
attract great, steady, high-paying clients now at
http://www.ITMaintenanceContract.com
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ITMaintenanceContract.com, All Rights
Learn how your computer
consulting business can get more of the best, steady, high-paying clients in
your area. Sign-up now for free computer consulting business tips, strategies,
and best practices from the
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Consulting Kit Home Study Course.
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IT Service Contracts:
Essential Recurring Revenue
by Joshua Feinberg
Professional companies need
consultants that offer IT service contracts, not simply those that handle
emergencies on an as-needed basis. If you don’t offer on-going IT service
contracts, you end up with either too many people calling you, or not enough.
IT service contracts allow your clients to get the most out of their IT
investments because it helps them implement long-term fixes and plan for the
future. They can also make your life easier by providing a schedule and a plan
for dealing with the needs of your customers and bring you a source of
dependable revenue.
Recurring Revenue
The best companies will
request IT service contracts to handle their many needs. Your success or
failure in the future will depend upon the service you provide through these
contracts and will in turn determine their importance to your business.
One-shot deals and simply relying on emergency work and spot-checking will leave
you both frazzled and uncertain.
You can use recurring
revenues obtained through dependable IT service contracts to help build your
business foundation. There is no way to determine how long your company will
last unless you implement this type of revenue into your business plan from the
very beginning.
It Service Contracts Are Essential
Once you start to use IT
service contracts as part of your major business plan to provide recurring
revenue, you need to start thinking about whether or not you want to get
involved with clients that don’t want to sign long-term clients. The ones that
do are asking specifically for your services, and want to develop a relationship
with you that will last into the future. Their investment will be essential to
building and growing your business, and will help you plan what shape and form
your growth will take.
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Computer Consulting 101 Blog. All Worldwide Rights Reserved. {Attention
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Joshua Feinberg of Computer
Consulting 101 helps computer consultants get more steady, high-paying clients.
Sign-up now for free access Joshua’s field-tested, proven Computer Consulting
101 strategies at
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Article Source:
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The Importance of Business Law
By
Luke B
Smith
If you fail to prepare, you
prepare to fail.
A business is started not to
fail but to succeed. There are a number of books that offers marketing
strategies, guides and tutorial. There are even seminars and courses for those
who want to engage in business. Still, thousands fail.
Preparing your company
nowadays is an easy task. You can easily get marketing ideas on the internet.
You can research and gather more information easily. You can attend short
courses to improve your skills. You can better and cheaper suppliers on the
World Wide Web. You can contact advertisers to promote your product or services.
But there is one thing you
can't read on books neither learn on business courses. And these are the legal
services of business attorneys. A number of marketing and sales books can help
you build new strategies but only business attorneys can give you legal advice
with regards to your company. If you are building up a new business, you don't
want to mess up with the court. Even some of the greatest and the biggest
businessmen that failed to seek counsel of business lawyer crashed.
Maybe you have the best
talent for a particular company, you may have the capital, you may have the work
force and you may have the knowledge - but business laws. Here in Texas, you
have to be aware of certain business law. Texas Business law may cover fraud and
deceptive practices, contract disputes, refusal of insurance claims, bankruptcy,
right of creditor, partnership and corporate disputes. There also specific laws
for real estate, oil and gas business and business sales and purchases. In
addition, you should familiarize with draft and review of contracts and leases,
employment contracts and even insurance policies.
These tasks are not for
business persons but rather for business lawyers that have wide experience as
well as educational background. You should seek for legal advice with business
lawyers. Though you might not need permanent business attorneys, you can always
hire one if you ever needed them. You don't necessarily need an attorney who
knows every single law, but rather a marketable business lawyer. This business
lawyer must be familiarized with Texas business law, and should know what
business you're into. The business lawyer should not only assist you on the
court but also give you legal advice whenever you need one.
About the Author:
A lot of
http://www.textrial.com/ law firm website can offer you legal assistance,
but you must choose one that is more familiar with
http://www.textrial.com/commercial_litigation.htm] Texas Business law.
Article Source:
EzineArticles.com
<TOP>

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